FAQs

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FAQs2023-07-16T19:13:53+01:00

Check out some of our FAQs. If we’ve missed anything, please feel free to contact us.

Can I order a sample?2023-11-16T14:47:26+00:00

Yes – in most instances. Please get in touch here.

Can you give me advice on what timber species to use for my project?2024-01-10T15:25:34+00:00

Yes – we are happy to offer advice on what timber species to use for your project. We can discuss this as part of your order process. Get in touch here to start.

Can you machine my timber? 2023-11-16T15:06:05+00:00

Yes – we can machine your timber.* We can discuss this as part of your order process. Learn more about our machined timber here.

*Please note, timber with metal in it will not be machined and resulting damage, if identified, will be charged.

Can you machine profiles?2023-11-16T15:09:48+00:00

Yes – we do offer machine profiles. Explore our machine profiles here. We can also copy or reproduce a moulding you may have onsite.

Can you make bespoke indoor/outdoor furniture for me?2023-11-16T15:18:51+00:00

Yes – we produce bespoke tables, worktops and benches. We are very happy to discuss your ideas to create an item unique to you.

Can you price a cutting list of components? 2023-11-16T14:55:41+00:00

Yes – in boards to cover or cut to size. We also offer the added benefit of planing and further machining if requested.

Can you supply certified timber? 2023-11-16T15:02:39+00:00

Yes – we source and supply timber certified by three different certifying bodies: Forest Stewardship Council® (FSC®), Grown in Britain (GiB) and Programme for the Endorsement of Forest Certification (PEFC). Read more about certification here.

Can you supply/install fencing and gates?2023-11-16T15:12:09+00:00

Yes – we have a division of the company, PRO Fencing, who specialise in supply and fit of fencing and gates. Learn more about PRO Fencing here.

Do you charge for delivery?2023-11-16T14:46:31+00:00

Yes – we do charge for delivery. The cost is dependent on location, volume and the type of delivery medium such as pallets, van, lorry etc. We try to find the most economic method of delivery.

Do you offer a cutting service?2023-11-16T14:48:11+00:00

Yes – we will work to your cutting list. We will only crosscut to dead length if asked –  normally we leave slightly over for scribing in on site.

Do you offer joinery?2023-11-16T15:08:33+00:00

We can offer profiles to make joinery in a semi-finished product. We also have customers who are joiners and who can assemble.

Do you offer product installation?2023-11-16T14:49:08+00:00

No – we’re unable to offer installation. However, in some instances (depending on the product and application) we can recommend a person or company who may be able to help.

How do I order?2023-11-16T14:50:07+00:00

Get in touch with our Sales Team here.

What are your opening hours?2023-11-16T14:51:21+00:00

We’re open 8am-5pm Monday to Thursday and 8am-4pm on Friday.

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